Effective Date: [28th November, 2023]
1. Refund Policy:
a. Services Rendered:
– We take pride in delivering high-quality services. If, for any reason, you are dissatisfied with the services provided by Great Expert Labs, you may request a refund within 7 days from the service delivery date.
b. Criteria for Refund:
– Refunds will be considered for cases where the delivered services do not meet the specifications outlined in the agreed-upon project scope.
– To be eligible for a refund, clients must submit a detailed explanation of the deficiencies encountered, accompanied by supporting evidence.
c. Refund Processing:
– Refund requests will be reviewed within 7 business days of submission.
– Once approved, refunds will be processed using the original payment method.
– Clients will be notified of the refund approval or denial along with the reasoning behind the decision.
2. Return Policy:
a. Products Purchased:
– For any physical products purchased from Great Expert Labs, a return request must be submitted within 7 days of receiving the product.
b. Conditions for Return:
– Products must be returned in their original condition, unused, and in the original packaging.
– The return package must include a detailed explanation of the reason for return.
c. Return Process:
– Once a return request is received, it will be evaluated within 7 business days.
– Approved returns will be processed, and clients will be notified of the return approval or denial.
– If a return is approved, clients will be provided with instructions for shipping the product back to Great Expert Labs.
3. Exceptions:
a. Customized Services:
– Refunds are generally not applicable to customized services that have been delivered in accordance with the client’s specifications.
b. Downloadable Digital Products:
– Due to the nature of digital products, refunds may not be applicable once the product has been downloaded or accessed.
4. Contact Information:
For any inquiries or to initiate a refund or return request, please contact our Customer Service team at [support@great-expert.com](mailto:support@great-expert.com).
This policy is subject to change without notice. Clients are encouraged to review the policy periodically for any updates.